Mon, 19 Jan 2026 10:50:57 +0530
Dear Mr. Mahajan,
Thank you for reaching out to us and for taking the time to share your concerns. We value such communication and appreciate the opportunity to engage with you.
At upGrad, being a customer-centric organization, we place strong emphasis on addressing concerns in a fair, accurate, and responsible manner. At the outset, please note that we at upGrad, have successfully connected with several learners and have also achieved outcomes whilst providing our assistance services. In places where learners raise any specific concern, we have a dedicated team to analyze each such learner’s grievance independently and respond to them accordingly while keeping in view our learner centric approach.
Hence, in communications, such as this one, that raise broad or generic questions, without reference to specific learner details or identifiable cases, we acknowledge the issues raised with a request for precise information. This ensures that our responses are fact-based, contextual, and meaningful, rather than speculative or generalized.
We kindly request you to share the relevant learner details along with any supporting documentation for the particular case(s) you would like us to review.
- Learner name(s),
- Registered email ID(s),
- Program details,
- Enrollment timelines, and/or
- Documented case references,
Upon receipt, our team will carefully examine the records and respond appropriately, in line with our policies, contractual terms, and applicable regulatory requirements.
Please note that we reserve the right to provide a comprehensive and substantive response once sufficient and verifiable information is made available. Until then, any response would necessarily remain limited and non-case-specific.
We remain open to constructive dialogue and are committed to resolving genuine concerns through the appropriate channels, with a strong focus on transparency, fairness, and learner satisfaction. We look forward to your response with the requisite details.
This email is without prejudice to upGrad’s rights and contentions in fact and in law and without admission of any liability.
Regards,
Arpita Patel, Grievance Officer – upGrad
