Sunday, January 11, 2026 10:46
Dear UpGrad Top Management,
In light of the mounting complaints from your students and public concerns about the practices of your platform, we seek your response to the following questions. These are framed to ensure transparency, accountability, and clarity for learners who have invested their trust and resources in UpGrad.
1. Why does UpGrad withhold significant portions of student deposits or fees, even when they withdraw within a few days of enrolment?
2. Multiple students allege that your claims regarding “100% placement assistance” and salary benchmarks are misleading. On what basis do you substantiate these claims, and how do you measure success in this area?
3. How does UpGrad ensure that the advertised degree (e.g., MBA vs. MSc) matches the actual qualification delivered? What safeguards are in place to prevent misrepresentation of program outcomes?
4. Students often complain that promised live classes were replaced with recorded content, and peer interaction was minimal. How does UpGrad monitor and guarantee the quality of its academic delivery compared to what is marketed?
5. In a case reffered to us, why did UpGrad choose to initiate a commercial suit against a student raising grievances instead of resolving the matter through internal consumer redressal or through mediation? Does this reflect company policy toward dissatisfied learners?
6. Several students, describe being “ghosted” after payment. What accountability mechanisms exist to ensure consistent post‑sale support, and how will you prevent this pattern of neglect?
7. Students allege that visa assistance and job placement support were promised but not delivered. How does UpGrad justify charging for services that students ultimately manage themselves?
8. What responsibility does UpGrad take for intake delays, such as an eight‑month postponement, which disrupted career plans? How will you compensate students for such logistical failures?
9. UpGrad positions itself as a “tech platform” to avoid university‑level regulation. Given the scale of grievances, will you support stronger regulatory oversight of edtech platforms to protect students?
10. In light of mounting complaints, what concrete steps will UpGrad take in 2026 to rebuild trust, including refunds, transparency, academic quality, and student rights?
We request you to share detailed responses to each of these questions within a week from now so that students, regulators, and the public can better understand UpGrad’s position and commitments.
Sincerely,
Neeraj Mahajan, Editor-in-Chief, Taazakhabar News
